The guests may cancel, reduce length of stay or change dates free of charge and receive full refund if they change or cancel more than 5 days before arrival. The guests will be charged the total price of the reservation if they cancel less than 5 days before arrival.
If the guests need to cancel or change reservation less than 5 days before arrival or during their stay, we provide Voucher for the remaining amount. The Voucher is valid within one calendar year from the date of cancellation, can be used only by the guest named on voucher and cannot be transferred to any third person.
Full prepayment shall be made within 24 hours after the reservation by bank’s wire transfer. In case of cancellation, the prepayment will be completely refunded to the guest, within 5 business days to the same bank account it was received from.