1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.dandelion.lv (hereinafter Dandelion online booking) owner Dandelion Apartments & Suites SIA (hereinafter Dandelion) for the legal relations while purchasing products and services via Dandelion online booking.
1.2. Purchasing services and products via Dandelion online booking there are legal acts of the Latvian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the Dandelion online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.
1.4. Dandelion Apartments & Suites does not sell apartments to guests under 18 years of age. The Dandelion Apartments & Suites maintains the right to ask for the provision of proof of age identification and cancel the minor’s order. The advanced payment of minor’s orders are returned to a person whose bank account or credit card was used for the payment, according to Dandelion Apartments & Suites cancellation policy.

2. Price
2.1. All prices are in Euros and include the taxes regulated by the Latvian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for all reservations. If you cancel a reservation, the Dandelion Apartments & Suites has the right not to return the prepaid amount, according to our rules of cancellation policy.
2.3. Your reservation will be not confirmed, until you have not paid full price in advance for an apartment.

3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Dandelion online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the Dandelion online booking e-store.
3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in the Swedbank AS, Latvia.

4. Booking and confirmation
4.1. When making a booking, you are required to state your name, surname, phone number, email address, your home country, number of guests, arrival and departure dates. Your booking is only confirmed after you receive the Dandelion Apartments & Suites confirmation.

5. Cancelling and changing the order and refund
5.1. Different restrictions and rules may apply for different rates and dates. See detailed rate information and cancellation policy.
5.2. If you cancel a reservation, the Dandelion Apartments & Suites has the right not to return the prepaid amount, according to our rules of cancellation policy.
5.3. To amend or cancel your booking, please contact us by email or phone stated below.

6. Confidentiality
6.1. All personal information provided while making a purchase in the Dandelion online booking are confidential and are treated by the requirements of the law of personal information. Dandelion Apartments & Suites SIA does not give out personal information to third parties without the consent from the customer.

7. Obligations of the Dandelion Apartments & Suites to its guests and general information
7.1. If you have received an order confirmation of the apartment, but it turns out that the Dandelion cannot accommodate you to the booked apartment, then the Dandelion has an obligation to provide you with an apartment in better category free of charge or an apartment of the same level.
7.2. Arrival and departure. Your apartment will be available from 15:00 on the day of arrival until 11:00 on the day of departure.
7.3. Children aged 0-2 can stay at the apartment free of charge.
7.4. Smoking policy. Our apartments are designed for non-smokers, except the apartments with special balconies and terraces. Should guests violate our no-smoking policy, the Dandelion reserves the right to demand the compensation of any costs incurred. The penalty for smoking in the apartment is 200€.
7.5. Pets are allowed in most of our apartments. Please check exact apartment policy before reservation.
7.6. Parking is available free of charge in some of our apartments. Please check exact apartment policy before reservation.

8. Miscellaneous
8.1. All complaints regarding the purchase from the Dandelion online booking between the customer and Dandelion Apartments & Suites SIA will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Latvian Republic will be used.

Contacts
Dandelion Apartments & Suites SIA
Reg.nr: 40203055709
VAT nr: LV40203055709
Address: Matīsa 79, Rīga, LV1009, Latvia
IBAN code: LV39HABA0551044997615
Bank: Swedbank AS
SWIFT code: HABALV22
Telephone: +371 2729 2924
E-mail: welcome@dandelion.lv
Web: www.dandelion.lv